As you may have noticed, the jane iredale website has had a makeover. The products are the same but the navigation and customer experience has been made more accessible.

Login Details 

All customer details (such as login email addresses) have been carried over from the old site. However you will need to click on the forgot password here as data protection laws don’t allow us to store your passwords. Please also be advised we have not been able to carry across order history from the old site.

If you are still experiencing problems with logging into the website, we recommend you kindly register once more. 

What to Expect

• Free delivery on all orders. We pay the shipping costs
• Get 2 FREE samples every time you spend over £50. Choose and add these into your shopping basket at checkout.
• Love trying new products?  You can now buy samples on our website too
• Earn a £10 salon voucher with every order to redeem against a facial treatment at a salon of your choice. Please see a list here.
• All returns can be done online via MY ACCOUNT section

Browsing the Site

Please feel free to browse the site at your leisure. If you want to go straight to the new sections here are a few links to help you do so:

Product Categories

• Face
• Eyes
• Cheeks
• Lips
• Tools and Accessories
• Skincare
• Last Chance offers
• New Products

General

• Our Company
• Shipping & Returns
• FAQs

What do you think?

We really value your opinion so it’d be great if you could let us know your thoughts. If you notice any bugs or pages that don’t quite work (or dreaded typos) then please do let us know by emailing personalshopper@iiaa.eu. And if there’s any pages you particularly like, we'd love to know so we can create similar stories in the future.

We’ll be adding further improvements in the next coming months too so keep an eye out!

Thanks so much for your continued support.