You may check the status of your order instantly with jane iredale's convenient order status page.
Please click on the tracking link in your shipping confirmation email. Alternatively, we invite you to contact a jane iredale Personal Shopper via email at personalshopper@iiaa.eu or you may call us on 020 8438 3277. Your Personal Shopper will be happy to provide a tracking number as well as the scheduled delivery date for your order, or to track it for you. Please have your Order Confirmation number ready to expedite service.
Please contact a jane iredale Personal Shopper via email at personalshopper@iiaa.eu or you may call us on 020 8438 3277. Your Personal Shopper will be happy to adjust your order in any way you wish.
If your order has not yet shipped, you may change your credit card information by contacting a jane iredale Personal Shopper on 020 8438 3277.
jane iredale will email a Shipment Confirmation with tracking information. Or feel free to contact a jane iredale Personal Shopper via email at personalshopper@iiaa.eu or you may call us on 020 8438 3277. Your Personal Shopper will be happy to provide the information to you.
jane iredale recommends that you log in to your account to verify shipment. You may also confirm shipment by contacting a jane iredale Personal Shopper via email at personalshopper@iiaa.eu or you may call us on 020 8438 3277.
jane iredale recommends that you log in to your account to confirm that your order has been received. Clicking on your Order History link will list all of the purchases you have made. You may also verify that we have received your order by contacting a jane iredalePersonal Shopper via email at personalshopper@iiaa.eu or by calling us on 020 8438 3277
Delivery is free for all orders £40.00 and over and is £4.99 for orders up to £39.99. All orders are dispatched using DPD Couriers on a next working day service. A signature will be required.
Address problems may refer to a variety of situations. We recommend contacting a jane iredale Personal Shopper via email at personalshopper@iiaa.eu or by calling us on 020 8438 3277 to resolve the situation.
This means that jane iredale does not currently have inventory for the item in question. Please contact a jane iredale Personal Shopper via email at personalshopper@iiaa.eu or by calling us on 020 8438 3277 to check on the status of the item, and find out when and if it is expected to be back in stock.
jane iredale currently only serves our customers in the United States and countries without local distributors.
International shipping is calculated by weight and delivery location, so it will vary by order.jane iredale has a special shipping page if you require more information.
Customs fees and duties are set by the shipping destination country. For this reason, jane iredale is unable to estimate customs fees or duties in our shipping fees. Customs fees are the responsibility of the customer importing the product.
Yes. For your convenience, tax is automatically calculated on each order, based on local tax laws.
jane iredale charges your credit card at the time your order actually ships.
Please contact a jane iredale Personal Shopper via email at personalshopper@iiaa.eu or you may call us on 020 7438 3277. Your Personal Shopper will be happy to cancel your order for you.
For jane iredale's refund policy, please see our convenient returns page.
To receive authorization for a return, please have your Order Confirmation number ready and contact a jane iredale Personal Shopper via email at personalshopper@iiaa.eu or by calling us on 020 8438 3277.
If you cannot locate a previously ordered item, it may have been discontinued, repackaged, renamed, or replaced. Please contact a jane iredale Personal Shopper via email at personalshopper@iiaa.eu or by calling us on 020 8438 3277.
Promotion codes work the same way as online coupons. jane iredale customers that sign up for a free account regularly receive emails with new product information, special offers and promotions. If you would like to receive jane iredale emails, please sign up for a free account and you will be added to our mailing list.
We warmly invite you to contact a jane iredale Personal Shopper via email at personalshopper@iiaa.eu or by calling us on 020 8438 3277. jane iredale Personal Shoppers are always happy to assist you.