Do you charge for shipping?
FREE Standard delivery on all orders.
Do you charge for shipping samples?
There is a £4.95 delivery charge on all samples upto the value of £30.
Do you ship orders the same day?
We’ll try our hardest to ship out all orders placed before 2pm GMT on the SAME DAY.*
All orders are dispatched using our courier company, DPD. Orders placed before 2pm GMT will usually be deliverd withing 2 working days to the UK Mainland, 3-5 working days elsewhere. You will receive a tracking number in your shipping email, and if you provided a mobile phone number, DPD will text you a 1 hour delivery slot on the morning of the delivery. A signature is required for all deliveries.
*Excludes weekends and bank holidays. In-stock items only.
Returning an item
If you need to return a product purchased through our site for any reason, you may return the item(s) within 14 days for an exchange or refund
. Return acceptance is at the sole discretion of jane iredale. Any returns can be done online via MY ACCOUNT
It can usually takes up to 7 working days (excluding weekends and bank holidays) from the date of your return for your parcel to be delivered back to our warehouse and processed.
We'll send you an email as soon as we've completed your return, letting you know whether a refund or exchange has been processed. Please allow up to two weeks for the return to be processed, at which time a credit or exchange will be made depending on your request.
Any refund will be automatically issued to the payment method you used to place your original order. This typically takes 5 working days in the UK, depending on your payment method issuer.